Last updated: April 13, 2026

At Proliana, the privacy and security of your personal information are of utmost importance. We are committed to protecting the data you share with us, in compliance with all applicable data protection regulations, including the Ghana Data Protection Act (Act 843). This privacy policy explains how we collect, use, share, and protect your personal information.

1. Information Collection

Information We Collect: When you visit our website, place an order, or interact with our services, we may collect the following information: name, email address, phone number, shipping address, payment details, and any other relevant information necessary to process your order or respond to your inquiries.

Collection Methods: We collect your information through registration forms, order forms, surveys, or when you interact with our customer service. We may also collect information automatically, such as your IP address, browser type, and the pages you visit on our site.

2. Use of Information

Order Processing: The information you provide is used to process your orders, ensure delivery, and keep you informed about your order status.

Service Improvement: We use the data to improve our website, personalize your shopping experience, and provide recommendations tailored to your preferences.

Marketing: With your consent, we may send you promotional offers, newsletters, or information about our new products and services. You can unsubscribe from these communications at any time.

3. Information Sharing

Service Partners: We share your information with third parties only when necessary to complete your order (e.g., with delivery services, payment processors, or inventory management).

Legal Protection: We may disclose your information if required by law, to protect our rights, safety, or to respond to a legal request from the competent authorities.

4. Data Protection

Security Measures: We implement technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

Data Storage: Your personal information is stored on secure servers and is accessible only by authorized personnel within Proliana, as part of their work duties.

5. Your Rights

Access and Correction: You have the right to access, correct, or update the personal information we hold about you. You can contact us at any time to exercise these rights.

Data Deletion: You have the right to request the deletion of your personal information, except where we are required to retain it for legal reasons or to complete ongoing transactions.

Opt-Out: You can opt-out of marketing communications at any time by following the instructions provided in our emails or by contacting us directly.

6. Cookies and Similar Technologies

Use of Cookies: We use cookies to enhance your experience on our site, track orders, and analyze site usage for future improvements.

Managing Cookies: You can set your browser to refuse cookies or to alert you when a cookie is being sent. However, some features of our site may not function properly if you disable cookies.

7. WhatsApp Business Communications

WhatsApp Messaging: When you place an order on our website, you consent to receiving automated WhatsApp messages from Proliana regarding your order status, delivery updates, and priority delivery offers. These messages are sent via the WhatsApp Business API operated by Meta Platforms, Inc.

Types of Messages: You may receive the following types of WhatsApp messages from us: order confirmation, delivery tracking updates, priority delivery offers, and payment confirmation notifications.

Consent: By providing your phone number and placing an order, you expressly consent to receiving WhatsApp communications related to your order. You may opt out at any time by replying STOP to any of our messages or by contacting us directly.

Data Shared with Meta: Your phone number is shared with Meta Platforms, Inc. solely for the purpose of delivering WhatsApp messages. We do not share any additional personal data with Meta beyond what is technically necessary to send messages.

No Spam: We will never send unsolicited promotional messages via WhatsApp without your prior consent. Our messaging frequency is limited to messages directly related to your orders and transactions.

Opt-Out: You can stop receiving WhatsApp messages from us at any time by replying STOP to any message, or by contacting us at contact@proliana.com.

8. Mobile Money Payments (Fidelity Bank / Orange Extensibility)

Payment Processing: For Cash on Delivery orders, we may collect a priority deposit via mobile money (MTN MoMo, Telecel Cash, or AirtelTigo Cash) through our payment partner Fidelity Bank Ghana’s Orange Extensibility platform.

Data Shared with Payment Partners: To process a mobile money payment, we share your name, phone number, and order reference with Fidelity Bank Ghana. This data is used solely to generate and process your payment transaction.

Payment Security: All payment transactions are processed by Fidelity Bank Ghana on their secure, regulated platform. Proliana does not store your mobile money PIN, bank account details, or any sensitive financial credentials.

Deposit Policy: Any priority deposit paid via mobile money is fully deducted from your Cash on Delivery payment at the time of delivery. No additional charges apply.

Refunds: In the event of an order cancellation, any deposit paid will be refunded to your mobile money wallet within 5 business days. Contact us at contact@proliana.com to initiate a refund.

9. Third-Party Services

Delivery Partners: We share your name, phone number, and delivery address with our logistics partners (including ShaQ Express) solely for the purpose of delivering your order.

Payment Partners: We use Fidelity Bank Ghana’s Orange Extensibility API for mobile money payment processing. Their privacy policy applies to data processed through their platform.

Meta Platforms: We use the WhatsApp Business API provided by Meta Platforms, Inc. for order communications. Meta’s Data Policy applies to data processed through their platform.

Data Minimization: We share only the minimum data necessary with each third party to perform their service. We do not sell your personal data to any third party.

10. Data Retention

We retain your personal data for as long as necessary to fulfill your order and comply with our legal obligations. Order data is retained for a minimum of 5 years for accounting and legal compliance purposes. You may request deletion of your data at any time, subject to our legal retention obligations.

11. Changes to the Privacy Policy

Proliana reserves the right to update this privacy policy at any time. Any changes will be posted on this page, and we encourage you to review it regularly to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or wish to exercise your privacy rights, please contact us at:

Email: contact@proliana.com Phone: +1 (507) 203-6280 Website: https://gh.proliana.com

At Proliana, we are committed to protecting your privacy and providing you with a secure and enjoyable shopping experience. Your trust is our priority.